Our one-stop return platform improves the overall return customer experience and helps you take informed action to lower your returns, retainrevenue and decrease your logistics cost.
Our easy-to-use return software helps your customers register a return, exchange, or claim in just a few clicks.
Create actionable insights and improve both CX and product quality through our analytics engine
Create a hassle-free and fully digital return experience for your customers
Remove unnecessary customer support cases with the right information at the right time
Exchanges
50% of all fashion returns are due to the wrong size. Don’t lose out on valuable revenue, let the customer exchange for a different color or size, we keep track of available inventory.
Help your customers find the right fit and color
Drive customer loyalty through one-click exchanges, don't let them slip
Convert refunds into revenue
Store credits
If a customer doesn't want an exchange. No need to worry. We offer store credit to recapture the revenue at a later stage.
Turn refunds into repurchases
Offer a bonus on top of the credit to incentivize repurchasing over refunds
Help the customer find something he/she needs without stress
You can tailor the experience and set different return reasons, fees, return-window, or policies for different markets, customer segments, or product categories.
Help the customer and offer a relevant process and experience based on the customer's need
Lower your return cost and time to shelf based on dynamic rules for returns
Create VIP or black-list customer segments based on your rule setting
Return shipping
We have seamless integrations with your preferred shipping providers, with built-in smartness in our return shipping selector.
Rule-based shipping selector to optimize for cost, product type, speed of return, or most sustainable options
Recapture cost by charging for return shipping
Hassle-free experience with label and or box-free options
Return Tracking & Proactive notifications
Droppa’s software helps the merchant to keep the customer informed at all stages. Reduce incoming customer queries with a fully transparent return process and status updates throughout the return journey.
Inform your customers automatically and proactively through email and SMS
Decrease customer support cases by up to 50%
Fully traceable returns with our branded return tracking page
Insights & data
We collect data throughout the return process, and we capture the full picture of why, what, and how customers return.
Provides you with actionable insights to reduce your return rate
Leverage return reason reporting to improve product quality, impact purchasing decisions, and drive changes to size guides and product descriptions
Use our custom dashboards or enrich your existing data through our data feed
Multi returns
Droppa offers a one-of-a-kind aggregated return flow, from digital registration to using the same parcel and courier for multiple returns and products across different merchants. We take care of the reverse logistics to your warehouse or store.
Create a truly unique and unmatched customer experience
Save on return shipping costs
Decrease your CO2 footprint significantly by removing parcel air, shipments and miles
Return Management Software (RMS)
Our RMS allows for a streamlined return management process in your warehouse. Don’t let old systems and inefficient processes impact your work, instead let us put a smile on your return operators faces.
Increase QC process efficiency up to 50%
Improve efficiency and customer communications in CS
Integrated with your WMS, ERP and CS system for smooth collaboration
