Reduce returns. Recover lost revenue. Understand why.

Droppa helps e-commerce brands turn returns into profit by intercepting refunds, driving exchanges, and giving you SKU-level insights to fix the root cause.
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This is droppa

A comprehensive solution for the entire returns process — from your customers’ experience to your own insights.
Return portal

A return experience your customers will actually appreciate

Let customers handle returns themselves → fewer support tickets
Offer exchanges instead of refunds → recover lost revenue
Fully branded experience → higher customer satisfaction
Instant return flows → faster resolution, fewer complaints
Digital Return Registration phone screens
Ai chatbot on the laptop screen
Admin panel

Automate returns and eliminate manual work

Manage all returns in one place → no spreadsheets or chaos
Customize flows by market, product, or reason
Automate approvals and handling → faster processing
Built-in insights → no need for external tools
Data insights portal

Turn returns into product and revenue insights

Identify which products drive the most returns
Understand why customers return (size, fit, quality)
Spot patterns across markets and categories
Use real data to improve products and reduce return rates
Digital Return Registration phone screens

What you get
with Droppa

Droppa return platform gives your e-commerce the data and tools needed to take control over your returns. Get insights to reduce returns and automate your return management.

Reduce returns

Droppa is built to reduce your return rates. Get on top of your data and take action to prevent returns before they exist. All while letting the return portal transform incoming returns into exchanges and store credits.

Cut costs

Managing returns is not only time-consuming, it's also time spent on sunk cost and totally unnecessary. Let Droppas platform automate your entire process and cut your management cost.

Boost sales

Every interaction with your customer is an opportunity for growth, and so are returns. With Droppa you can lean back while letting our platform transform returns to revenue.

Reduce returns

Droppa is built to reduce your return rates. Get on top of your data and take action to prevent returns before they exist. All while letting the return portal transform incoming returns into exchanges and store credits.

Cut costs

Managing returns is not only time-consuming, it's also time spent on sunk cost and totally unnecessary. Let Droppas platform automate your entire process and cut your management cost.

Boost sales

Every interaction with your customer is an opportunity for growth, and so are returns. With Droppa you can lean back while letting our platform transform returns to revenue.

how droppa helped others

Droppa return platform gives your e-commerce the data and tools needed to take control over your returns. Get insights to reduce returns and automate your return management.

Babyland reduced cost of return management by 65%

Babyland used to spend endless hours managing returns. After implementing Droppa they experienced 2x faster refunds to customers and cut management costs by 65%.
Read more

How Adoore boosted turnover by 8% through returns

ADOORE needed a data-first return solution to battle high return rates. With help from Droppa they have boosted annual turnover through data insights and transforming returns to exchanges.
Read more
“Our return cases in CS dropped with 60%.”
Emelie Hjulström
Head of Customer Service at Babyland.se
“Droppa has been a great partner to Stor & Liten in improving our return process!”
Josefine Lindström
Head of Customer Service at Stor & Liten
“We decreased the cost of returns handling with 50%.”
Theodor Berg
Head of Operations at Widforss 1729
“Our return cases in CS dropped with 60%.”
Emelie Hjulström
Head of Customer Service at Babyland.se
“Droppa has been a great partner to Stor & Liten in improving our return process!”
Josefine Lindström
Head of Customer Service at Stor & Liten
“We decreased the cost of returns handling with 50%.”
Theodor Berg
Head of Operations at Widforss 1729

FAQ on how this
can actually work

Connect

How do I return with Droppa?

When shopping with a merchant connected to Droppa, you simply visit the merchant’s return information page on their website. Via our online registration tool you’ll find your order and choose which item(s) to return. After you’ve registered your return you can choose to visit one of our convenient DropSpots to drop your return, or choose to ship it via a courier of your choice with our provided waybill.

Which e-commerce companies use Droppa?

You’ll find the list of Droppa merchants here.

How is Droppa more sustainable than traditional returns?

Droppa is putting and end to shipping returns one by one. Instead of packing single items in cardboard boxes we commingle them in our Droppa containers before shipping. This means one Droppa container can hold up to 40 returns, with no cardboard or unnecessary air filling up space. We only use fossile free transportation partners in our entire logisitics chain. In addition to this, we put a lot of time and effort into making sure returns can be sold again, minimizing the need to discard clothing and items. Our mission is zero items in the incinerator or landfill!

Do I need a shipping label and box to use Droppa?

Nope, you can just bring your piece of clothing or item to our DropSpot, and we will provide you with our recyclable bags for packing and shipping.

News & Insights

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News
<5 min read

Droppa partner with Brizo

Droppa and Brizo, the innovative 3PL offering same-day delivery for e-commerce, enter into a partnership agreement. Utilizing Droppas technology for returns, Brizo can become more effective in managing returns in the warehouse. But also help their customers with the tools needed to reduce returns.
News
2 min

Find your return initiatives, using AI.

Droppa helps you understand why customers return products and turns that data into actionable insights. Our bot automates analysis, suggests improvements, and helps reduce return rates with less effort.
News
2 mins

How annoying searching emails for an order number? Log in with google!

One of the most common complaints from customers when registering a return is about finding the order number. Droppa listened, and is offering you an option!
News
<5 min read

Droppa partner with Brizo

Droppa and Brizo, the innovative 3PL offering same-day delivery for e-commerce, enter into a partnership agreement. Utilizing Droppas technology for returns, Brizo can become more effective in managing returns in the warehouse. But also help their customers with the tools needed to reduce returns.
News
2 min

Find your return initiatives, using AI.

Droppa helps you understand why customers return products and turns that data into actionable insights. Our bot automates analysis, suggests improvements, and helps reduce return rates with less effort.
News
2 mins

How annoying searching emails for an order number? Log in with google!

One of the most common complaints from customers when registering a return is about finding the order number. Droppa listened, and is offering you an option!

If you’re also into reducing RETURNS, CUT costs and BOOST SALES

Get in touch
hello@droppa.com
Roslagsgatan 35, 113 54 Stockholm
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