Find your return initiatives, using AI.

How Droppa Helps You Reduce Returns

Services like Droppa bring several key benefits to your business:

• Simplify logistics for customer service and your warehouse.
• Create a smoother experience for your customers.
• Retain purchases through exchanges and store credits.
• Support product teams with detailed insights into return reasons and product performance.

Why Accurate Return Reasons Matter

To unlock the full value of return data, you need accurate and detailed input. Instead of just knowing a product is “too small,” you should know if it’s “too small around the hips.” These distinctions provide actionable insights that guide product development and improve your next collection.

Once your return reasons are properly configured, you enter a data-gathering phase. During this time, you avoid changing configurations to keep the data clean and reliable. At the end of a sales period or collection, the data is analyzed to identify the main return drivers — highlighting what to improve for the next release.

The Challenge

This process can be time-consuming, requiring input from e-commerce managers, product developers, and customer service teams.

The Droppa Bot

That’s where the Droppa Bot comes in. It reduces the workload by:

• Analyzing return data automatically.
• Suggesting improvements and actionable steps.
• Helping smaller businesses access the same powerful insights as their larger competitors.

With Droppa, you can better understand your customers, adapt your products, and reduce return rates — without overloading your team.